{
  "id": "workflow:cx-measurement-framework-setup",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-cx-setup.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "CX Measurement Framework Setup",
    "workflowKind": "governance",
    "triggerType": "on-demand",
    "typicalCadence": "per-milestone",
    "complexity": "cross-team",
    "description": "Establishes the instrumentation and measurement framework for customer\nexperience metrics -- selecting primary CX metrics (NPS, CSAT, CES) with\nappropriate survey methodology and sampling strategy, designing survey\ninstruments with validated question sets and response scales, implementing\nsurvey delivery triggers tied to journey milestones and interaction events,\nbuilding real-time dashboards with drill-down by segment, product area, and\njourney stage, configuring alerting thresholds for metric degradation,\nestablishing closed-loop follow-up workflows for detractor responses,\ndefining statistical significance criteria for trend reporting, and creating\nexecutive reporting cadences with benchmark comparisons. Produces CX\nmeasurement architecture document, survey design specifications, dashboard\nwireframes, and alerting rules. Excludes survey content localization.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "role:data-scientist",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "role:product-designer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "role:platform-engineer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "skill-area:data-quality",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "domain:customer-relations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "responsibility:slo-definition",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "responsibility:data-quality-monitoring",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "org-unit:platform-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}