{
  "id": "lib-process:sales--customer-health-monitoring",
  "_kind": "LibraryProcess",
  "_file": "generated-library/processes.yaml",
  "_cluster": "generated-library",
  "attributes": {
    "displayName": "sales/customer-health-monitoring",
    "description": "Framework for tracking customer health indicators, predicting churn risk, and triggering proactive intervention when accounts show warning signs.",
    "libraryPath": "library/specializations/domains/business/sales/customer-health-monitoring.js",
    "specialization": "sales",
    "references": [
      "- Totango Customer Health: https://www.totango.com/",
      "- ChurnZero Customer Success: https://churnzero.net/"
    ],
    "example": "const result = await orchestrate('sales/customer-health-monitoring', {\n  accountName: 'Key Customer',\n  usageMetrics: { activeUsers: 100, logins: 500, features: 75 },\n  engagementData: { lastContact: '2024-01-15', nps: 8 },\n  supportData: { tickets: 5, escalations: 1 },\n  contractData: { value: 50000, renewalDate: '2024-06-01' }\n});",
    "usesAgents": [
      "health-analyst",
      "customer-success"
    ]
  },
  "outgoingEdges": [
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "skill-area:sales-methodology",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "skill-area:customer-success",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "skill-area:revenue-operations",
      "kind": "lib_requires_skill_area",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "domain:sales",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "role:account-executive",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "role:sales-engineer",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.7
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "role:customer-success-manager",
      "kind": "lib_involves_role",
      "attributes": {
        "weight": 0.5
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "workflow:customer-journey-optimization",
      "kind": "lib_implements_workflow",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:sales--customer-health-monitoring",
      "to": "specialization:sales",
      "kind": "lib_belongs_to_specialization",
      "attributes": {
        "weight": 0.9
      }
    }
  ],
  "incomingEdges": []
}