II.
LibraryProcess overview
Reference · livelib-process:sales--customer-health-monitoring
sales/customer-health-monitoring overview
Framework for tracking customer health indicators, predicting churn risk, and triggering proactive intervention when accounts show warning signs.
Attributes
displayName
sales/customer-health-monitoring
description
Framework for tracking customer health indicators, predicting churn risk, and triggering proactive intervention when accounts show warning signs.
libraryPath
library/specializations/domains/business/sales/customer-health-monitoring.js
specialization
sales
references
- - Totango Customer Health: https://www.totango.com/
- - ChurnZero Customer Success: https://churnzero.net/
example
const result = await orchestrate('sales/customer-health-monitoring', {
accountName: 'Key Customer',
usageMetrics: { activeUsers: 100, logins: 500, features: 75 },
engagementData: { lastContact: '2024-01-15', nps: 8 },
supportData: { tickets: 5, escalations: 1 },
contractData: { value: 50000, renewalDate: '2024-06-01' }
});
usesAgents
- health-analyst
- customer-success
Outgoing edges
lib_applies_to_domain1
- domain:sales·DomainSales
lib_belongs_to_specialization1
- specialization:sales·SpecializationSales
lib_implements_workflow1
- workflow:customer-journey-optimization·WorkflowCustomer Journey Optimization
lib_involves_role3
- role:account-executive·RoleAccount Executive
- role:sales-engineer·RoleSales Engineer
- role:customer-success-manager·RoleCustomer Success Manager
lib_requires_skill_area3
- skill-area:sales-methodology·SkillAreaSales Methodology
- skill-area:customer-success·SkillAreaCustomer Success
- skill-area:revenue-operations·SkillAreaRevenue Operations
Incoming edges
None.