Tenant Experience Optimization overview

Optimizes the tenant experience in managed properties -- analyzing tenant satisfaction survey results and NPS trends, tracking maintenance request resolution times against SLA commitments, evaluating amenity utilization patterns to inform investment priorities, monitoring common-area environmental quality (air quality, lighting, noise levels) from IoT sensors, and benchmarking tenant retention and renewal rates against market comparables. Produces tenant experience scorecards, amenity ROI analyses, and retention risk reports. Excludes lease negotiation.