Onboarding Support Program overview

Provides structured support during customer onboarding and implementation — designing guided setup workflows with milestone checkpoints and progress tracking, triggering proactive outreach when customers stall at known friction points in the onboarding journey, assigning dedicated onboarding specialists for high-value accounts with defined engagement cadences, tracking time-to-first-value metrics by customer segment and onboarding path, managing onboarding kickoff calls with structured agendas and success criteria definition, coordinating technical integration support including API setup guidance and data migration assistance, measuring onboarding completion rates and correlating with long-term retention, and identifying at-risk onboarding customers through engagement scoring before they churn. Produces onboarding progress dashboards, milestone completion funnels, and time-to-value benchmarks by segment. Excludes product development and post-onboarding account management.