{
  "id": "workflow:field-dispatch-optimization",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-field-services.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Field Dispatch Optimization",
    "workflowKind": "operational",
    "triggerType": "scheduled",
    "typicalCadence": "daily",
    "complexity": "cross-team",
    "description": "Optimizes field technician dispatching and route planning -- analyzing\nincoming service requests by priority and SLA deadlines, matching\ntechnician skill certifications to job requirements, computing optimal\ntravel routes considering traffic patterns and geographic clustering,\nbalancing workload across the mobile workforce, and re-dispatching in\nreal time when emergencies or cancellations occur. Produces daily\ndispatch schedules, route manifests, and utilization reports. Excludes\ntechnician hiring and training.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "role:data-scientist",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "skill-area:python-data-pipelines",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "skill-area:observability-pipeline",
      "kind": "requires_skill_area",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "domain:field-services",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "responsibility:capacity-planning",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "responsibility:slo-definition",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "org-unit:operations-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:field-dispatch-optimization",
      "to": "org-unit:engineering",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": [
    {
      "from": "domain:food-delivery",
      "to": "workflow:field-dispatch-optimization",
      "kind": "uses_workflow"
    }
  ]
}