{
  "id": "workflow:customer-onboarding-program",
  "_kind": "Workflow",
  "_file": "workflows/workflows/workflows-customer-experience.yaml",
  "_cluster": "workflows",
  "attributes": {
    "displayName": "Customer Onboarding Program",
    "workflowKind": "onboarding",
    "triggerType": "event-driven",
    "typicalCadence": "per-customer",
    "complexity": "cross-team",
    "description": "Manages structured customer onboarding from contract signature through\ntime-to-value milestones — defining success criteria, scheduling kickoff\nand training sessions, tracking integration progress, monitoring adoption\nmetrics, and escalating blockers. Produces onboarding scorecards and\nhandoff documentation to steady-state account management. Excludes\nproduct configuration implementation.\n"
  },
  "outgoingEdges": [
    {
      "from": "workflow:customer-onboarding-program",
      "to": "role:planner",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "role:technical-writer",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "role:engineering-manager",
      "kind": "involves_role",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "domain:operations",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "responsibility:onboard-new-engineer",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "responsibility:write-user-docs",
      "kind": "triggers_responsibility",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "org-unit:customer-success",
      "kind": "performed_by_org_unit",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "org-unit:support-team",
      "kind": "performed_by_org_unit",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}