{
  "id": "tool-server:mcp-zendesk",
  "_kind": "ToolServer",
  "_file": "extensions/tool-servers/mcp-saas-services.yaml",
  "_cluster": "extensions",
  "attributes": {
    "displayName": "Zendesk MCP Server",
    "description": "MCP server providing access to Zendesk customer support workflows.\nEnables AI agents to list, create, and update tickets, manage users,\nand search the help center knowledge base.\n",
    "protocol": "mcp",
    "category": "support",
    "repoUrl": "https://github.com/desmondcheungsl/zendesk-mcp-server",
    "maintainer": "Community",
    "mcpTransports": [
      "mcp-transport:stdio"
    ]
  },
  "outgoingEdges": [
    {
      "from": "tool-server:mcp-zendesk",
      "to": "role:support-engineer",
      "kind": "supports_work",
      "attributes": {
        "confidence": "high",
        "evidence": "Zendesk tickets, help center content, and support analytics support support triage workflows."
      }
    },
    {
      "from": "tool-server:mcp-zendesk",
      "to": "responsibility:triage-incoming-issues",
      "kind": "supports_work",
      "attributes": {
        "confidence": "high",
        "evidence": "Ticket queues and customer context are direct issue triage inputs."
      }
    },
    {
      "from": "tool-server:mcp-zendesk",
      "to": "tool:zendesk",
      "kind": "integrates_with",
      "attributes": {}
    },
    {
      "from": "tool-server:mcp-zendesk",
      "to": "domain:operations",
      "kind": "lib_applies_to_domain",
      "attributes": {}
    },
    {
      "from": "tool-server:mcp-zendesk",
      "to": "domain:software-engineering",
      "kind": "lib_applies_to_domain",
      "attributes": {}
    }
  ],
  "incomingEdges": []
}