{
  "id": "domain:customer-experience",
  "_kind": "Domain",
  "_file": "domain/domains/business-domains.yaml",
  "_cluster": "domain",
  "attributes": {
    "displayName": "Customer Experience",
    "description": "Customer success, support, feedback loops, and satisfaction measurement.\n"
  },
  "outgoingEdges": [
    {
      "from": "domain:customer-experience",
      "to": "specialization:customer-experience",
      "kind": "contains"
    }
  ],
  "incomingEdges": [
    {
      "from": "benchmark:tau-bench",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {}
    },
    {
      "from": "skill-area:customer-success",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {
        "confidence": "primary"
      }
    },
    {
      "from": "skill-area:customer-data-platform",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {
        "confidence": "secondary"
      }
    },
    {
      "from": "skill-area:customer-journey-mapping",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {
        "confidence": "primary"
      }
    },
    {
      "from": "specialization:customer-experience",
      "to": "domain:customer-experience",
      "kind": "specializes"
    },
    {
      "from": "topic:jobs-to-be-done-framework",
      "to": "domain:customer-experience",
      "kind": "belongs_to_domain"
    },
    {
      "from": "workflow:customer-journey-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:product-discovery",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain"
    },
    {
      "from": "workflow:user-feedback-loop",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain"
    },
    {
      "from": "tool-server:mcp-intercom",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {}
    },
    {
      "from": "lib-agent:customer-experience--escalation-coordinator",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--itil-service-manager",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-agent:customer-experience--problem-analyst",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--churn-prevention",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--closed-loop-feedback",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--csat-collection",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-health-scoring",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-journey-mapping",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--customer-onboarding",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--escalation-management",
      "to": "domain:customer-experience",
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      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--fcr-optimization",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--feedback-analysis-pipeline",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--itil-incident-management",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--kcs-implementation",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--knowledge-base-development",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--nps-survey-program",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--problem-management",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--qbr-preparation",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--self-service-optimization",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--service-request-fulfillment",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--sla-management",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--ticket-triage-routing",
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      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-process:customer-experience--touchpoint-optimization",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--crm-integration",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--escalation-workflow",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--rca-analysis",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "lib-skill:customer-experience--support-platform-integration",
      "to": "domain:customer-experience",
      "kind": "lib_applies_to_domain",
      "attributes": {
        "weight": 1
      }
    },
    {
      "from": "role:design-researcher",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {}
    },
    {
      "from": "role:customer-experience-manager",
      "to": "domain:customer-experience",
      "kind": "applies_to",
      "attributes": {}
    },
    {
      "from": "workflow:forum-community-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:community-feedback-to-product-loop",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:content-localization-pipeline",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:product-launch-readiness",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:end-to-end-customer-journey-audit",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-health-score-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:nps-survey-cycle",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-escalation-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-program",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-journey-mapping-refresh",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:voice-of-customer-synthesis",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-segmentation-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:cx-measurement-framework-setup",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-lifecycle-automation-setup",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-churn-analysis",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:startup-mvp-validation",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:user-research-cycle",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:design-sprint-process",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-onboarding-B2B",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:landing-page-optimization-cycle",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:conversion-funnel-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:guest-experience-feedback-analysis",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:tenant-experience-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:gtm-motion-alignment-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-renewal-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:demo-and-trial-conversion-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:smb-self-serve-funnel",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:deal-qualification",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:live-chat-support-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:phone-support-queue-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:email-support-workflow",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:social-media-support-monitoring",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:in-app-support-widget-optimization",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:video-support-session-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:sla-breach-response",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:customer-feedback-triage",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:tier2-escalation-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:incident-customer-communication",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-knowledge-article-creation",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-tooling-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-queue-triage-automation",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-quality-assurance-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:self-service-portal-content-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-chatbot-performance-review",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:helpdesk-platform-migration",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-tier-structure-design",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:support-automation-setup",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:technical-support-escalation",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:billing-support-workflow",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:onboarding-support-program",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:vip-support-program-management",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    },
    {
      "from": "workflow:donor-stewardship-cycle",
      "to": "domain:customer-experience",
      "kind": "applies_to_domain",
      "attributes": {}
    }
  ]
}